Refund policy

Violet Origin is the operating brand of NewJoggy LLC, 611 South DuPont Highway, Suite 102, Dover, DE 19901, United States.
Last updated: 16 August 2026

14-day returns

You may return any piece within 14 days of delivery for a refund of the purchase price.

Because every specimen we sell is a unique natural object, a few conditions apply:

  1. Tell us first. Email hello@violetorigin.com with your order number before shipping anything back. We'll confirm the return address — it may not be the address on the package.
  2. The piece must come back as it left. Undamaged, complete, with its Amethyst Passport, in packing at least equal to how it arrived. See the packing note below.
  3. Return shipping is at your cost. These are heavy items shipped internationally and we are a small operation; we can't absorb return freight on unique pieces. This is the honest trade-off for our pricing.
  4. The refund is issued once the piece arrives back intact and has been inspected — normally within 3 business days of receipt.

Refunds go back to the original payment method. Original outbound shipping is not refunded.

Packing a return

Please double-box it, with at least 5cm of foam or bubble wrap on every face and the corners protected. A piece that arrives back broken cannot be refunded in full — we'll refund what we can recover through the carrier's insurance and tell you exactly what that came to.

If you still have the box it arrived in, reuse it. It was built for this.

If your piece arrives damaged

Different situation, and it's on us.

Photograph the package before you unpack any further — the outer box, the damage, and the piece as you found it. Send those to hello@violetorigin.com within 48 hours of delivery.

Everything over US$300 ships insured. We file the claim and we resolve it — you don't deal with the carrier. You'll get a replacement piece of equivalent grade and value if one exists, or a full refund including original shipping. Your choice.

If your piece isn't what was described

If a specimen materially differs from its listing — weight, dimensions, grade, or colour that doesn't match the photograph — that's our error, not a change of mind. We pay return shipping and refund in full, including the original shipping charge.

We grade conservatively and don't colour-correct photographs specifically so this doesn't happen. If it does, we want to know.

What isn't returnable

  • Custom or specially-sourced pieces acquired at your request
  • Wholesale and trade orders (see below)
  • Anything past 14 days from delivery

Trade and wholesale orders

Wholesale orders are final sale, with one exception: pieces that arrive damaged, or that materially differ from the photographs and specifications on the line sheet, are replaced or refunded in full including freight. Report within 5 business days of delivery with photographs.

Full terms at Trade & Wholesale.

Cancelling before dispatch

Email us before the piece ships and we'll cancel and refund in full, no questions.

Duties and taxes

Import duties, VAT and customs charges are set by your country, paid by you as importer, and are not refundable by us — we never receive that money. If you refuse a delivery and it's returned to us, any return freight and charges are deducted from the refund.

EU and UK statutory rights

If you're a consumer in the EU or UK, you have a statutory right to withdraw within 14 days of delivery. Nothing here limits that. Where our terms and your statutory rights differ, your statutory rights apply.

Contact

hello@violetorigin.com — a person reads it, normally same day.

NewJoggy LLC operating as Violet Origin
611 South DuPont Highway, Suite 102, Dover, DE 19901, United States